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    Biometrics

    You are the best protection for your account

    Biometrics uses your unique physical characteristics, such as your fingerprint or face, to identify you and provide maximum security for your online transactions.

    Strengthen your account security

    Biometric access is very easy to activate and offers better login security than the usual password. Your biometric data is unique in the world and always goes with you, so no one else can use it to access your account.

    Signing with biometrics allows your money to be better protected from cyber-attacks. With this option, you will no longer receive SMS messages for authorization codes. Transactions can only be performed from the app after being validated with facial recognition or a fingerprint reading.

    When you access the app or authorize transactions, your cell phone will read your biometrics. BBVA does not store or process the biometric data registered in your device, so you do not need to register your fingerprint or face in our app.

    • Log in in a matter of seconds

      No need to write and memorize passwords or codes, just using your face or your fingerprint.

    • Hassle-free

      By not relying on SMS, you can confirm your transactions even if your cell phone does not have a signal.

    • Secure your account

      Only you have your biometric data, no one will be able to copy them.

    Step by step

    Activate access and sign in 1 minute

    Before opening the BBVA app, make sure your biometric data is registered on your cell phone or tablet. Once you have registered it, follow these instructions to register the functionality in the app: 
    1. To enable biometric login, go to the BBVA app, from the top right menu > Security and Privacy > Login/Signature Methods > Biometric Access. You will receive an SMS with a code. When you confirm, you will have successfully activated this option. 
    2. You will then be able to activate the biometric signature. Click on Sign with biometrics and follow the instructions on the screen. You will need to have your DNI/NIE (identity card/non-national identity card) at hand, or if you have Android, you can also use your BBVA card.
    3. With the Biometrics with prior warning option, the app will show you a message before the biometric reading of your face, so that you can prepare yourself every time you sign a transaction.

    If you prefer, you can sign by pressing a button, which will give you the same agility as biometrics, but without your device performing face or fingerprint recognition.

    Some questions that may come up

    BBVA never stores or processes the biometric information from your mobile or tablet. We offer the option to access and conduct banking transactions by validating your biometrics using your own device. You can enable or disable biometric identification in your app at no cost whenever you wish.

    BBVA does not monitor this technical feature and it is solely dependent on the manufacturer of the device. Therefore, before using the BBVA app, we suggest you check your device's operation, security conditions, and guarantees from the device manufacturer.