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    Aid for those affected by the DANA

    Learn about the different actions implemented.

    We help you with your operations, your insurance and your loans

    At its ATMs in the province of Valencia

    BBVA will not charge a fee for debit cash withdrawals

    In an effort to support those affected by the DANA, BBVA will not charge a fee for debit cash withdrawals at its ATMs in the province of Valencia. This means that customers of any bank can withdraw cash for free at more than a hundred BBVA ATMs.

    The measure, which is in force until December 1, could be extended if necessary.

    Discover the branches and ATMs available in the area

    Where to contact us

    You can also contact the Insurance Consortium directly

    If you have suffered damages due to the DANA storm and are insured, the Insurance Compensation Consortium will cover the economic damage.

    Telephone numbers for reporting claims: 900 222 665 - 952 367 042. And through the CCS website.

    If you live in any of the 78 affected municipalities, learn about the current aid available and how to apply for it:

    Measures Royal Decree Law 6/2024 of November 5 on urgent measures to respond to the damage caused by the DANA storm

    This is a series of financial measures to alleviate the damages suffered by natural and legal persons to their property or rights as a direct or indirect consequence of the DANA storm that occurred between October 28 and November 4, in addition to those that may be determined by the Generalitat Valenciana (Regional Government of Valencia).

    Find out more

    Information for people affected by the DANA storm

    If you want to keep up to date with the latest measures, procedures and government news, you will find information of interest related to the DANA storm on this page.
    More information

    Comisiones de TPVs

    Aplicable a los municipios afectados por la DANA
    • Se procederá a retroceder centralizadamente a los clientes afectados por la DANA las comisiones de octubre (cargadas el 4 de noviembre). Tampoco se liquidarán las comisiones de los meses de noviembre, diciembre y enero.
    • Desde BBVA, no se cobrarán a los clientes afectados por la DANA las cuotas de los bonos TPV correspondientes a los meses de noviembre, diciembre y enero.

    Atención reforzada de incidencias en TPVs

    Por parte de Redsys, se ha establecido un plan especial para dar soporte a los comercios afectados por la DANA, para agilizar la puesta en marcha de sus TPVs, con un refuerzo del stock de TPVs en la zona y de los equipos en el terreno para ello. También se ha habilitado un número de teléfono especial: 910 861 504.

    Los terminales no encontrados o destruidos se deben dar de baja como extravío o pérdida. Asimismo, recuerda que los comercios pueden contar con las opciones de pago sin tarjeta física, a través de Paygold o Bizum comercios.

    • If you have difficulty paying, you can contact your adviser or Contact BBVA for a personalized study.

       

    I want to help

    Your support really makes a difference

    Collaborate now with a Bizum so that the Red Cross can help people affected by the flooding*.
    Collaborate
    *If you are not a customer but you want to pitch in, you can send a Bizum to code 33467 or make a deposit or regular transfer to the Spanish Red Cross account: ES92 0182 2370 4600 1002 2227.

    To contribute to the relief effort and provide assistance to the people affected by the DANA

    BBVA will donate four million euros to the Spanish Red Cross

    This donation will initially be used to respond to the most urgent needs and, subsequently, to support the recovery of the thousands of people who have been affected.

    This initiative is in addition to the package of emergency measures launched by BBVA, including a donation campaign by its customers and employees through Bizum, which has already raised more than six million euros.

    More information